​

Refund & Return Policy — Charms Soaps

Last updated: February, 26, 2026

At Charms Soaps, we want you to love every product you receive. Because our soaps and skincare items are handcrafted and made for personal use, we follow the policy below to ensure safety, fairness, and transparency.

1. Returns & Exchanges

Due to the personal and hygienic nature of our products, we cannot accept returns or exchanges once an item has been opened or used.

We can accept returns or exchanges if:

• The item arrived damaged

• You received the wrong product

• The product was defective upon arrival

To be eligible, items must be unused, unopened, and in their original packaging.

2. Refunds

Refunds may be issued in the following situations:

• Your order arrived damaged

• Your order was incorrect

• Your package was lost in transit (after carrier investigation)

• You cancelled your order before it shipped

Refunds are issued to the original payment method. Please allow 3–10 business days for processing depending on your bank.

3. Non‑Refundable Items

We cannot offer refunds on:

• Opened or used products

• Custom or personalized orders

• Sale or clearance items

• Gift cards

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Photos of the product and packaging

We will replace the item or issue a refund depending on the situation.

5. Cancellations

Orders can be cancelled within 12 hours of purchase as long as they have not shipped. Once an order is processed or shipped, it cannot be cancelled.

6. Shipping Costs

• Original shipping fees are non‑refundable unless the error was on our end.

• Customers are responsible for return shipping costs unless the product was damaged or incorrect.

7. How to Start a Return or Refund Request

Please contact us at:

📧 Email: charmssoap@outlook.com

Include your order number and details so we can assist you quickly.