Privacy Policy

Last updated: February, 21, 2026 At Charms Soaps, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. 1. Information We Collect We collect information in the following ways: Information You Provide Directly - Name - Email address - Phone number (if provided) - Shipping and billing address - Payment information (processed securely through third‑party payment providers; we do not store full card details) - Messages or inquiries sent through our contact forms or email Information Collected Automatically When you visit our website, we may automatically collect: - IP address - Browser type and device information - Pages viewed and time spent on the site - Cookies and similar tracking technologies This helps us improve our website and understand how visitors use it. 2. How We Use Your Information We use your information to: - Process and fulfill orders - Communicate with you about your purchase - Respond to questions or customer service requests - Improve our website, products, and user experience - Send promotional emails (only if you opt in) - Prevent fraud and maintain website security 3. Sharing Your Information We do **not** sell or rent your personal information. We may share your information with trusted third parties who help us operate our business, such as: - Payment processors - Shipping carriers - Email marketing platforms (for opted‑in subscribers) - Website analytics providers These partners only receive the information necessary to perform their services and are required to protect your data. We may also disclose information if required by law or to protect our rights. 4. Cookies & Tracking Technologies Our website uses cookies to: - Remember your preferences - Improve site performance - Analyze website traffic You can adjust your browser settings to refuse cookies, though some features may not function properly. 5. Data Security We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. While no online system is 100% secure, we use industry‑standard safeguards to keep your data safe. 6. Your Rights Depending on your location, you may have the right to: - Access the personal information we hold about you - Request corrections or updates - Request deletion of your data - Withdraw consent for marketing communications - Ask how your data is being used To make a request, contact us using the information below. 7. Children’s Privacy Our website is not intended for children under 13, and we do not knowingly collect personal information from minors. 8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. 9. Contact Us If you have questions about this Privacy Policy or your personal information, please reach out: 📧 charmssoap@outlook.com 📍 Address: Edmonton, Alberta